One of the biggest factors to enjoying success in your business is your customer service strategy. Businesses that place the customer above everything else can typically see more success through the life of a company. It’s important to make sure all employees are on board if you plan to put a strong focus on customer service in your organization. Here are some ways to demonstrate excellent customer service.
1. Apologize When Needed
The first factor that helps your business exceed the customer’s expectations happens when something goes wrong. It’ss impossible to expect things to always be perfect during the course of business, so you must have a plan for taking care of mistakes, no matter who is at fault. The best method of retaining loyalcustomers when something goes wrong is to apologize. A simple apology is an effective way to help retain those customers that get the unfortunate luck that goes along with a problem with your service or product.
2. Listen to Their Concerns
Another important strategy for top customer service is to listen. Taking the time to truly listen to customer needs or wants can make a big difference in the way your business is perceived by the general public. It can also eliminate mixed signals and misunderstandings with product selection and purchases. It’s important to make sure employees are trained in active listening..
3. Start With a Smile
Make it a priority that all of your staff understands how important it is to smile. Providing friendly service is much easier if employees look sincere and welcoming, and there’s no easier way to achieve this than with a friendly smile. If employees seemdisinterested, or worse, annoyed, this can cause customers to associate that attitude with your company.It’s essential to greet your customer’s with a smile and friendly attitude- as the old saying goes, “it’s easier to catch more flies with honey vs. vinegar.”
4. Treat Your Employees Well
The way your staff treats each other is also important. Customers will not acceptthat your organization is sincere about service and friendliness if employees publicly bicker or are reprimanded. It’s also important to pay your employees competitively and practice fair labor methods. Companies who forget this important aspect of business could lose business if word gets out that employees aren’t treated well.
5. Be Appreciative
Another great tip is to demonstrate appreciation to your customers. Each time a purchase is made or you gain a new customer, think of creative ways to say thank you. While thanking a customer verbally is always a good idea, try thinking of even more unique ways to demonstrate your gratitude to your customers. Running special promotions, passing out coupons, and being as sincere as possible could pay off significantly.
6. Have Fun
Next, think of ways to create a fun atmosphere at your place of business. Using social media, creating unique events, and simply having fun with fellow employees are ways you can take advantage of this strategy. Customers may start to see your place of business as a spot for entertainment and a good time, and you could see more profits.
7. Be a Confident Owner
As a business owner, you must have a plan for your business – do you want to be big or small, public or private? There are resources on the web that might help guide your decisions. An example is an article by Fisher Investments that talks about lessons for creating an enduring business. If you are confident, that trickles down to your employees and they feel more secure in their job.
8. Give Back to the Community
Finally, you can help exceed your customers’; expectations bypositioning your company as a community resource. Start making plans to help give back to your neighborhood, so you can be seen as a valuable contributor. Partner with local schools to hold fundraising nights, or help sponsor various activities or organizations in your area. Be sure to make contributions to local charities in the form of cash donations or products as well.
Customer service can either make or break the success of your business. Differentiate yourself from the competition by placing customer interactions above everything else. Do whatever you can to exceed everyone’s expectations and set the stage for a lasting business.